We do use different entities to store information in Jira.
We store all settings made by the admin as app properties. This includes settings and templates.
When creating or updating an issue, we store additional information at the issue itself as issue properties. The key is always
We use these information to query the related issues in the Outlook addin sidebar and show possible duplicate tickets. You can also use them in JQL yourself.
Alias in JQL
the id of the email that has been used to create the issue
conversation Id that has been used to create the issue
emails addresses of the recipients that were used to create the issue
email address of the sender that was used to create the issue
All email addresses that were involved into the issue. Also includes add-to-issue
All email Ids that are related to this issue
All conversation IDs that are related to this issue
We store a user property
yasoon-user-guid with a randomly generated guid to correctly identify recurring users.