Comparison with Halp

✅ supported

❌ not supported

Feature

MS Teams for Jira - Smart Connect

Halp

Features in Jira

Start a Microsoft Teams conversation in a Jira issue

✅

❌

Share Jira issues in Microsoft Teams

✅

❌

Post a message either in a Microsoft Teams (group) chat or channel

✅

❌

Decide on the sharing options of your Teams message (user access)

✅

❌

Replies from Microsoft Teams will be displayed automatically in Jira

✅

✅

The Microsoft Teams conversation is linked in Jira

✅

✅

Features in Teams

Use your Jira Service Management portal in a custom tab in Microsoft Teams (create new tickets and check on their status)

✅

❌

Private agent-customer communication via Microsoft Teams chat

✅

❌

Create a new Jira issue based on any Microsoft Teams channel conversation and/or chat

✅

✅

Add a Jira issue comment (public and private note) based on a Microsoft Teams conversation and/or chat

✅

✅

Link a Microsoft Teams conversation to an existing Jira issue

✅

❌

Search for and share a Jira issue in any Microsoft Teams channel

✅

❌

Replies from Jira will be displayed automatically in Microsoft Teams

✅

✅

White label service portal

✅
(Jira Cloud only)

❌

Get bot notifications about activities in Jira filtered by standard and custom fields

❌

✅

Provide self-service resolution with a connected Confluence space

✅

✅

Security

Security Self-Assessment Program

✅

✅

Marketplace Bug Bounty Program

✅

✅

Availability

Cloud

✅

✅

Server

✅

✅

Data Center

✅

❌

Pricing

Cloud

$10
monthly flat fee
--> up to 10 user

$1
per user/month
--> 11-100 user

$15
per helpdesk agent, per month
--> Standard plan

$30
per helpdesk agent, per month
--> Premium plan