Comparison with Halp/Assist and Jira Cloud [not published/ARCHIVED]

✅ supported

❌ not supported

Feature

MS Teams for Jira - Smart Connect

Assist (former Halp)

Jira Cloud

Chatops

Features in Jira

Start a Microsoft Teams chat/conversation in a Jira issue

✅

❌

❌

✅*

*only for incidents in JSM

Share Jira issues in Microsoft Teams

✅

❌

❌

❌

Post a message either in a Microsoft Teams (group) chat or channel

✅

❌

❌

✅*

*only for incidents in JSM

Decide on the sharing options of your Teams message (user access)

✅

❌

❌

❌

Replies from Microsoft Teams will be displayed automatically in Jira

✅

✅

❌

❌

The Microsoft Teams conversation is linked in Jira

✅

✅

❌

✅

Features in Teams

Use your Jira Service Management portal in a custom tab in Microsoft Teams (create new tickets and check on their status)

✅

❌

❌

❌

Support of forms within the ticket creation

✅

❌

❌

❌

Private agent-customer communication via Microsoft Teams chat

✅

❌

❌

✅*

*only for incidents in JSM

Create a new Jira issue based on any Microsoft Teams channel conversation and/or chat

✅

✅

✅

❌

Add a Jira issue comment (public and private note) based on a Microsoft Teams conversation and/or chat

✅

✅

✅

❌

Link a Microsoft Teams conversation to an existing Jira issue

✅

❌

❌

❌

Search for and share a Jira issue in any Microsoft Teams channel

✅

❌

✅

❌

Replies from Jira will be displayed automatically in Microsoft Teams

✅

✅

❌

❌

White label service portal

✅
(Jira Cloud only)

❌

❌

❌

Get bot notifications about activities in Jira filtered by standard and custom fields

❌

✅

✅

❌

Provide self-service resolution with a connected Confluence space

✅

✅

❌

❌

Show Jira Boards in Teams Tab

✅

❌

✅

❌

Security

Security Self-Assessment Program

✅

✅

✅

✅

Marketplace Bug Bounty Program

✅

✅

✅

✅

Availability

Cloud

✅

✅

✅

✅

Data Center

✅

❌

❌

✅

Pricing*

Cloud

for free
--> up to 10 user

$1,50
per user/month
--> 11-100 user

free of charge

free of charge

free of charge