This feature is only available for Jira Cloud!

Sharing emails from Outlook to Jira and working with them in Jira is a brand new feature for Microsoft 365.

As soon as the email (or the whole email conversation) is shared from Outlook, you can access and send emails from Jira, as well. The whole conversation including future replies (made in Jira or in Outlook) can be shared with everyone having access to the Jira issue.

Configure email sending and sharing

You can enable/disable email sending & sharing in the Jira admin panel. Go to “Manage Apps” → “Outlook Email for Jira” and then → select “Outlook Settings”.

By default, we’ll turn on sharing & sending emails, if we detect Microsoft 365 automatically. This happens, if any user of the Outlook add-in logs in with their Microsoft 365 account for the first time.

In case you want to enable/disable the feature manually, e.g. to have the “send email” function visible in Jira right away, you can do this here in the settings (see below).

In addition, you can configure sharing defaults for your users. This helps, if you want to start off with a more limited or more open configuration by default (see above picture, as well).

More information

You want to learn more about the email sharing feature? Check out the links below:

Admin settings: Technical reference

Sharing access to Microsoft 365 items

User Guides: More about the sharing options in detail:

Sharing options

User guides: Send emails from Jira

Send emails from Jira

User guides: Sharing a conversation / email

Sharing an email