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Comparison with Halp

Microsoft Teams for Jira & JSM provides a high-quality chat and context-based solution to work with Jira Service Management within Microsoft Teams.   

Our app uses the configuration from JSM and therefore ensures easy implementation. Halp uses its own product including own configurations. 

To give you a little guidance, we summarized what sets us apart from Halp, so you can decide which solution is the right fit for you. 

MS Teams for Jira & JSM vs. MS Teams Jira integration by Halp

✅ supported

❌ not supported


MS Teams for Jira - Smart Connect


Features in Jira

Start a Microsoft Teams conversation in a Jira issue

Share Jira issues in Microsoft Teams

Post a message either in a Microsoft Teams (group) chat or channel

Decide on the sharing options of your Teams message (user access)

Replies from Microsoft Teams will be displayed automatically in Jira

The Microsoft Teams conversation is linked in Jira

Features in Teams

Use your Jira Service Management portal in a custom tab in Microsoft Teams (create new tickets and check on their status)

Private agent-customer communication via Microsoft Teams chat

Create a new Jira issue based on any Microsoft Teams channel conversation and/or chat

Add a Jira issue comment (public and private note) based on a Microsoft Teams conversation and/or chat

Link a Microsoft Teams conversation to an existing Jira issue

Search for and share a Jira issue in any Microsoft Teams channel

Replies from Jira will be displayed automatically in Microsoft Teams

White label service portal

(Jira Cloud only)

Get bot notifications about activities in Jira filtered by standard and custom fields

Provide self-service resolution with a connected Confluence space


Security Self-Assessment Program

Marketplace Bug Bounty Program




Data Center



monthly flat fee
--> up to 10 user

per user/month
--> 11-100 user

per helpdesk agent, per month
--> Standard plan

per helpdesk agent, per month
--> Premium plan

*Information from August 2021 based on Atlassian Marketplace

Our app is already available on the Atlassian Marketplace: Try now for free

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