Microsoft 365 exchange online vs. exchange on-premise
In general, it’s mandatory to have an active full Microsoft 365 / Office 365 business or education subscription to use our app.
While some of the functionality might work in self-hosted (Exchange) or hybrid scenarios, due to limitation on Microsoft side some features aren’t supported. Below you’ll find an overview:
Please note that we consider hybrid environments unsupported since we do not test this kind of setup with our app.
Feature | Microsoft 365 Exchange Online | Exchange On-Premise |
|---|---|---|
Features in Jira | ||
Send email from Jira | ✅ | ❌ |
Share emails in Jira with others (related emails) | ✅ | ❌ |
Schedule meetings from Jira | ✅ | ❌ |
Start a Teams chat/conversation in Jira | ✅ | ✅ 1 |
Sync To-Do Tasks/Issues | ✅ | ❌ |
Outlook Calendar | ✅ | ❌ |
Microsoft Teams Templates | ✅ | ✅ |
Email Templates | ✅ | ❌ irrelevant |
Meeting Templates | ✅ | ❌ irrelevant |
Automation | ✅ | only Teams |
Presets | ✅ | only Teams |
Features in Confluence | ||
Outlook Calendar | ✅ | ❌ 2 |
Teams-Features | ||
Customer Portal in Teams | ✅ | ✅ |
Create issue/link to Jira/add Jira issue comment from chat/conversation | ✅ | ✅ |
Jira Boards in Teams | ✅ | ✅ |
Outlook-Features | ||
Create/add/related issues in Outlook3 | ✅ | ✅ |
Sharing configuration from Outlook | ✅ | ❌ |
1 It is not reliable how Microsoft allows exchange on-premise users use MS Teams which is a cloud only solution using their same email addresses. There might be a copy from their directory.
2 With version 1* possible using calendars on exchange on-prem. However, there is no “official” support guarantee since March 2023.
3 Depending on the Outlook version and if you are using exchange online/on-premise the feature capabilities might vary (Exchange on-prem customers getting Outlook add-in version 4.8.23, which might not include support for certain customfields/bug fixes/dark mode etc., cf. [potential old] Not able to create issues when attachments are selected )