Microsoft 365 for Jira - Comparison table (Cloud vs. DC, exchange online vs. exchange on-premise
In general, it’s mandatory to have an active full Microsoft 365 / Office 365 business or education subscription to use our app.
On Jira Cloud, there are no special requirements, everything is supported out of the box. We always support the versions of Jira Data Center that are also in active support from Atlassian. That means, once a Jira version is no longer supported by Atlassian, we will require the next-previous version with the next update of the app. Also, we tr
To use all features of our apps, the system to be publicly reachable from the internet.
While some of the functionality might work in self-hosted (Exchange) or hybrid scenarios, due to limitation on Microsoft side some features aren’t supported. Below you’ll find an overview:
Please note that we consider hybrid environments unsupported since we do not test this kind of setup with our app.
Feature | Jira Cloud | Jira Data Center | Microsoft 365 Exchange Online | Exchange On-Premise |
|---|---|---|---|---|
Features in Jira | ||||
Send email from Jira | ✅ | ✅ | ✅ | ❌ |
Share emails in Jira with others (related emails) | ✅ | ✅ | ✅ | ❌ |
Email Templates | ✅ | ✅ | ✅ | ❌ irrelevant |
Start a Teams chat/conversation in Jira | ✅ | ✅ | ✅ | ✅ 1 |
Microsoft Teams Templates | ✅ | ✅ | ✅ | ✅ |
Schedule meetings from Jira | ✅ | ✅ | ✅ | ❌ |
Meeting Templates | ✅ | ✅ | ✅ | ❌ irrelevant |
Microsoft Bookings | ✅ | ❌ | ||
Outlook Calendar | ✅ | ✅ | ✅ | ❌ |
Sync To-Do Tasks/Issues | ✅ | ❌ | ✅ | ❌ |
Automation trigger | ✅ | ✅ | ✅ | only Teams |
Automation action | ✅ | ❌ | ✅ | ❌ |
Presets | ✅ | ❌ | ✅ | only Teams |
Teams-Features | ||||
Customer Portal in Teams | ✅ | ✅ | ✅ | ✅ |
Create issue/link to Jira/add Jira issue comment from chat/conversation | ✅ | ✅ | ✅ | ✅ |
Jira Boards in Teams | ✅ | ✅ | ✅ | ✅ |
Outlook-Features | ||||
Create/add/related issues in Outlook3 | ✅ | ✅ | ✅ | ✅ |
Sharing configuration from Outlook | ✅ | ✅ | ✅ | ❌ |
Features in Confluence | ||||
Outlook Calendar | ✅ | ❌ 2 | ||
1 It is not reliable how Microsoft allows exchange on-premise users use MS Teams which is a cloud only solution using their same email addresses. There might be a copy from their directory.
2 With version 1* possible using calendars on exchange on-prem. However, there is no “official” support guarantee since March 2023.
3 Depending on the Outlook version and if you are using exchange online/on-premise the feature capabilities might vary (Exchange on-prem customers getting Outlook add-in version 4.8.23, which might not include support for certain customfields/bug fixes/dark mode etc., cf. [potential old] Not able to create issues when attachments are selected )