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Teams app installation issues

App can’t be installed (Permissions needed)

If you try to install the app into a team where you are not the owner, you’ll encounter the follwing error message.

In case you are seeing this error, you’ll have to get in touch with a team owner to get the app installed. To find out who a team owner is, click the three dots next to the team and select “Manage Team”. It should show the team owners right on the top of the members tab.

App can’t be installed (contact administrator)

If you are seeing the following or similar error, it might be required to get in touch with an Office 365 / Microsoft Teams administrator.

The administrator can do one of the following to allow the app:

  • Approve the app for certain teams

  • Allow owners of a team to install apps themselves

Please check the following article on how to do both things: Approve Teams app

App can’t be installed → Something went wrong / permissions needed

When a user or even a group owner/teams admin is trying to set up the app he’s sometimes receiving one of the following messages:

Even when the consents are set correctly in Azure AD and the permissions have been granted it won’t change the error message and the app can’t be installed.

In some cases the group owner consent has been turned off in Azure which causes to block the installation process. To enable it, please follow these instructions: Deployment Microsoft Teams app | Allow-team-owners-to-install-apps-by-themselves

App missing from search

In case you can’t even find the app in search, your administrator probably has disabled all non-approved apps. To get the app approved and added, you’ll need to contact a Microsoft Teams administrator (through your normal IT support).

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