We have a retention policy. How can I make sure chats and email content will still be accessible after deletion?

Many companies implement retention policies for Outlook, Teams, or both. Since we associate Email and Teams Chat IDs with issue IDs to create a connection between them, the content of these communications is displayed. However, we do not store the content, which means that once chats and emails are deleted - either through a policy or manually - they become inaccessible in Jira.

To address this issue and ensure that chat and email content remains available - potentially for audit purposes or to allow for indexing of previous conversations - we provide backup features.

Backup a MS Teams chats/channel conversations

You can easily back up a chat or channel conversation directly from the Jira issue view.

Just click on the three-dot menu to get started:

Backup an email/email thread

The same principles that apply to chat backups from the issue view also apply to email backups.

You can easily back up an email or email thread directly from the Jira issue view.