Comparison of popular Jira apps for Microsoft Outlook [ARCHIVED, not customer-facing]

✅ supported

❌ not supported

Feature

Outlook Email for Jira

Jira Cloud for Outlook (Official)

Features in Outlook

Create new Jira issues from emails

✅

✅

Work with Jira screens in Outlook
(Jira look & feel)

✅

✅

Use custom fields incl. 3rd party apps

✅

❌

Rich text editor takes over text formats from email (like lists, colors and tables)

✅

❌

Share email conversations incl. future replies to Jira

✅

❌

Put Outlook emails in a Jira context via a separate sidebar

✅

✅

Sidebar: Access issue information right in Outlook e.g. status & priority etc.

✅

✅

Sidebar: View all related issues to a specific email in the Conversation Tab

✅

✅

Sidebar: See details about the email sender and their related issues in the Sender Tab

✅

❌

Sidebar: View & leave Jira comments in the Comment Tab

✅

✅

Add emails to existing Jira issues

✅

✅

Integrate with JSM

✅

✅

Features in Jira

See emails related to an issue in the related email panel

✅

❌

Answer on emails and/or email conversations

✅

❌

Send new emails from Jira

✅

❌

Share Jira issues as an email

✅

❌

Use templates with smart values for sending emails from Jira

✅

❌

Use Automation to send emails/trigger events in Jira

✅

❌

Jira admin configuration

Create Jira screen templates and define which Jira fields should be prefilled based on content from emails

✅

❌

Admin: centrally control default app/default settings

✅

❌

Decide if other users/which users can see the email in the related email panel (sharing)

✅

❌

Add a default shared mailbox to send on behalf of

✅

❌

Security

Security Self-Assessment Program

✅

✅

Marketplace Bug Bounty Program

✅

✅

Availability

Cloud

✅

✅

Data Center

✅

❌