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Product overview

Technical requirements
Feature overview

Security & Legal

Getting started

Getting started: Use cases
General settings
Approve Microsoft 365 access

Presets

Sharing access to Microsoft 365 items
Preset: Teams
Preset: Email
Preset: Meetings

Templates

Template Values
Template Functions
Template Examples

Adaptive cards

Automation

Work with automation without consuming Jira automation rules
Automation: Actions
Automation: Trigger

Teams app

Deployment Microsoft Teams app

Teams portal app

Local deployment Teams portal app
Cloud Limitations

Outlook add-in

Deployment Outlook add-in
Choose Outlook add-in
Install the Office add-in

Install the COM add-in

Web View Configuration
Disable the automatic updater

Supported custom fields
Field Mappings

Calendar settings
Audit Log
Service user

Features in Jira

Teams: Start a chat/channel conversation
Teams: Communicate via space chat in Jira
Emails: Work with emails in Jira
Meetings: Schedule meetings with your team from Jira
Calendar: Work with Outlook calendars in Jira
To Do: Keep track of your daily tasks
Project automation: Jira Service Management
Project automation: Jira Software

Features in Microsoft Teams

Teams: login/logout as a user to Jira Cloud
Create new issues based on chats/channel conversations
Add Jira issue comments in MS Teams
Link Microsoft Teams messages to issues
Search and share Jira issues in Microsoft Teams
Work with your Jira board in Microsoft Teams

Raise support tickets from Microsoft Teams

Configuring notifications in JSM projects

Use Microsoft Bookings via JSM portal in Microsoft Teams

Features in Outlook

Email: login/logout as a user to Jira Cloud
Outlook settings
Email: create work items from your emails
Email: work with related work items (via sidebar)
Email: add email content to work items
Raise support tickets directly from Outlook
Search for and share work items from Outlook
Meetings: create new and add to work items

Use cases

Internal ticketing with Microsoft 365 for Jira
Incident management with Microsoft 365 for Jira
HR service management with Microsoft 365 for Jira
Campaign management with Microsoft 365 for Jira
Recruitment with Microsoft 365 for Jira
Event planning with Microsoft 365 for Jira
Project management with external customers via Microsoft 365 for Jira
Agile software development

Technical background

Permissions
Data Storage and processing
Token storage & encryption policy
Third Party Libraries
Microsoft 365 for Jira is not affected by the retirement of Office 365 connectors within Microsoft Teams
Outlook add-in: Application link & OAuth1.0a

Cloud Migration

List of Outlook add-in users

Troubleshooting

Enabling Microsoft 365 for Jira on Tenant-Configured Allowlist - EWS Application Access Policy

Known Limitations

Link unfurling not working anymore

Teams app: I get an error while logging in
Teams app: Installation issues
Teams portal app: Known issues
To Do: Missing task lists
Microsoft 365 re-authenticate/allow cookies
Chat creation error in Jira
Unable to search for issues in Outlook add-in "add to issue"
Smart Connect RSC upgrade (2026)
Teams: I get an error when trying to enable the Customer Portal app notifications
Teams: Can't login from Teams to Jira via Smart Connect due to blocked app install settings

Release notes

Jira release notes
Outlook add-in release notes

Former release notes

Jira Data Center / Jira Server

Outlook Meetings for Jira

Jira Cloud (Outlook Meetings for Jira)
Jira Server (Outlook Meetings for Jira)

Microsoft To Do for Jira

Jira Cloud (Microsoft To Do for Jira)

FAQs

Getting Started with the yasoon Community
Licensing & Pricing
We have a retention policy. How can I make sure chats and email content will still be accessible after deletion?
How can I limit visibility of the app in Jira?
Remove Custom Fields for Slack, Microsoft Teams, and Zoom in Jira Cloud Incident Management
Create a service account in Microsoft 365/Entra ID
Transitioning from COM Add-in to modern Office Add-in: Key Changes and Features
Why will the COM add-in be deprecated in January 2026 and what does that mean?

Teams FAQs

Teams portal app: How can I create an API token to enable Asset field support?
Teams: I use Asset fields, how can they be displayed in the Customer Portal app?
Teams: Set-up JSM approvals in Microsoft Teams
Teams: How can I make sure the chat is visible/accessible even when an employee leaves the company?
How can I customize the icon of the Customer Portal app?

Outlook/Email FAQs page

Jira Mail Handler and Outlook Integration: Avoiding duplicate comments/request creation
Email: Hide the Office add-in
Email: Can I connect to a private Jira system?
Email: Why do new customers/users appear in my Jira?
Email: Why does the app needs "email access" permissions?
Email: How do I pin the add-in in Outlook on the Web/New Outlook
Email: What is the Jira Base URL?

Automation guides

Atlassian Automation: Incoming Webhook Trigger Update
Automation actions advanced: Parse Custom Data
Use cases for reacting on new incoming chat messages

Retired Pages

Outlook Addin - Authentication types

Breadcrumbs

Home
Microsoft 365 for Jira
FAQs

On this Page

Outlook/Email FAQs page

Jira Mail Handler and Outlook Integration: Avoiding duplicate comments/request creation
Email: Hide the Office add-in
Email: Can I connect to a private Jira system?
Email: Why do new customers/users appear in my Jira?
Email: Why does the app needs "email access" permissions?
Email: How do I pin the add-in in Outlook on the Web/New Outlook
Email: What is the Jira Base URL?

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