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Email: Data stored in Jira entities

We do use different entities to store information in Jira.


App Properties

We store all settings made by the admin as app properties. This includes settings and templates.


Issue Properties

When creating or updating an issue, we store additional information at the issue itself as issue properties. The key is always yasoon-outlook-email-data

We use these information to query the related issues in the Outlook addin sidebar and show possible duplicate tickets. You can also use them in JQL yourself.

Name

Alias in JQL

Description

id

createdByEmailId

the id of the email that has been used to create the issue

conversationId

createdByEmailConversationId

conversation Id that has been used to create the issue

receiverEmail

createdByEmailReceiver

emails addresses of the recipients that were used to create the issue

emailSender

createdByEmailSender

email address of the sender that was used to create the issue

involvedEmailAddresses

involvedEmailAddresses

All email addresses that were involved into the issue. Also includes add-to-issue

involvedEmailIds

involvedEmailIds

All email Ids that are related to this issue

involvedEmailConversationIds

involvedEmailConversationIds

All conversation IDs that are related to this issue


User Properties

We store a user property yasoon-user-guid with a randomly generated guid to correctly identify recurring users.


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