Breadcrumbs

Search and share Jira work items in Microsoft Teams

The Teams integration allows searching and sharing Jira work items directly from Microsoft Teams, which is useful for teams using multiple tools.

Collaborate by triaging tickets and discussing Jira work items in Teams, sharing vital information to keep everyone informed and engaged.

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Feature at a glance

Sharing information with your team can sometimes be challenging, especially when they lack direct access to it.

Our Smart Connect for Jira app simplifies this process by allowing users to search for and share Jira work items directly from Microsoft Teams. This ensures that project information is transparently shared and readily accessible to all team members.

Search for Jira work items and post them in Microsoft Teams

Leverage the Teams integration to search and share Jira work items directly within Microsoft Teams. Engage with your team and initiate discussions or brainstorming sessions in the collaborative space where your team interacts.

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Shared work items as adaptive cards

When you share work item information in a channel, an adaptive card is posted by the Smart Connect bot, detailing the work item. By clicking on the card, users can either access related information in Jira or directly in Teams via the adaptive card.

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Automatic linking - share Jira information via work item key

Configure automatic linking in the Teams app settings first.

That done, you can share Jira work items in Microsoft Teams channels (not chats!). When composing your message, mention the work item key (do not use a “#” before it) and your message content from Teams will automatically be linked to it.

Even future conversation on that topic, will be saved and accessible for all people involved in Jira and in Teams.

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Access Jira information in Teams

In case that a new work item is created or shared to Teams, team members can access Jira information directly from the conversation.

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Feature configuration

In order to use Jira features in Microsoft Teams (such as creating Jira issues based on Microsoft Teams conversations) a connection between Jira and Microsoft Teams must be established by your Microsoft Teams team owner (refer to: Admin configuration)

Admin configuration

To get started, the installation of the Smart Connect for Jira app (free) is necessary. This task should be carried out by either the Microsoft Teams team owner or the Microsoft Teams admin.

The installation process is straightforward and can be completed in just a few clicks by following the instructions available within the Jira admin settings.

If you’re not a Jira admin but a team owner, you can follow this link to directly start the installation in Microsoft Teams: Install Smart Connect in Microsoft Teams.

User configuration

This feature offers instant accessibility with no user configuration needed. You can start using it right away.