To set-up the Teams feature of Microsoft 365 for Jira you have to take following steps.
Step 1: Activate Teams feature
As soon as Microsoft 365 for Jira has been installed, the Jira admin needs to activate the Teams feature to use Jira functionality in Microsoft Teams and vice versa.
Step 2: Install Microsoft Teams app
The Teams feature only unfold its full potential, when the Microsoft Teams app is installed.
It is a prerequisite to use Jira features in Microsoft Teams.
Follow the steps to start the installation right away:
⬇ Install the Microsoft Teams app (either MS 365 ADMIN or MS TEAMS OWNER)
Install the Microsoft Teams app for Jira Server/Data Center
If you’re using Jira Server or Data Center there are some special steps to follow.
Step 3: Set-up the customer portal
Allow your internal customers to raise support tickets right from Microsoft Teams.
🧭 Configure the customer portal (either MS 365 ADMIN or MS TEAMS OWNER)
Why Microsoft Teams app
Installing the Microsoft Teams app is a prerequisite for Microsoft 365 for Jira when activating the Teams feature.
Microsoft Teams app required
To access Jira features in Teams and start MS Teams channel conversations in Jira.
It is the Teams app that enables Jira features in Microsoft Teams:
Microsoft Teams app not required
To only start MS Teams chats in Jira.
The following feature can still be used without the Teams app:
Feature configuration options
If you like, you can configure the Teams feature to a certain extent.