Automation: Trigger
This feature is currently in an exploration stage, meaning we’ve released it early, to learn, how customers use it and how to improve it. Therefore, the documentation is still growing.
If you have any questions or are eager to share feedback, we’d be very happy to hear your thoughts.
Triggers are fired if a specific condition is met, e.g. “chat created” will be triggered for an issue, if a chat was created on this issue either via manual UI or automation “Create Teams chat”. Learn more about how to use webhooks here.
Teams chat created
Fired when a chat was successfully created in an Jira issue. The chat information will be accessible in the following automation.
Configurable data:
Scope (Global or one or multiple Jira projects)
Example: Similar to using the JSM comment functionality, an agent would want to stop the “time to first response” SLA once a Teams chat with the customer has been started. The trigger “Chat created” can move the issue into a different column which then stops the SLA.
You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.chat.topic}} = Example chat topic
{
chat: {
topic: 'Example chat topic',
audience: 'internal',
messages: [{
id: '1673964391687',
text: '<p>Example message text</p>',
webUrl: 'null',
sender: {
emailAddress: 'MeganB@onmicrosoft.com',
azureUser: {
oid: '48d31887-5fad-4d73-a9f5-3c356e68a038',
tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35'
}
}
}],
creator: {
azureUser: {
oid: '48d31887-5fad-4d73-a9f5-3c356e68a038',
tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35',
},
emailAddress: '',
atlassianUser: {
accountId: '487428:as62sa3e-978f-460c-b954-c1c8783683a36',
},
azureBot: {
botId: '',
displayName: ''
}
},
members: [{
emailAddress: 'AdeleV@onmicrosoft.com',
azureUser: {
oid: '87d349ed-44d7-43e1-9a83-5f2406dee5bd',
tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35'
}
}],
createdDateTime: '2023-01-01T14:00:00.000Z',
lastUpdatedDateTime: '2023-01-01T14:00:00.000Z',
}
}Teams conversation created
Fired when a conversation was successfully created in an issue. The conversation information will be accessible in the following automation steps.
Configurable data:
Scope (Global or one or multiple Jira projects)
You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.createdFrom}} = jira
{
createdFrom: 'jira',
channelMessage: {
id: '1673966101252',
aadGroupId: '02bd9fd6-8f93-4758-87c3-1fb73740a315',
channelId: '19:d0bba23c2fc8413991125a43a54cc30e@thread.skype',
tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35',
webUrl: 'https://teams.microsoft.com/l/message/19:d0bba23c2fc8413991125a43a54cc30e@thread.skype/1673966101252?tenantId:dcd219dd-bc68-4b9b-bf0b-4a33a796be35&groupId:02bd9fd6-8f93-4758-87c3-1fb73740a315'
}
}Teams bot channel message received
Fired when the Teams bot receives a message with the configured keyword in a channel.
Configurable data:
Channels
Trigger on all messages, only linked replies, only on top-level messages or only on replies
Regular expression the message text must match with
Example: When a team member adds a custom bot command, e.g. #review to a Teams channel conversation the attached issue goes to a dedicated column, e.g. “review”. Team members don’t have to log in into Jira to move Jira issues.
You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.channelMessage.text}} = #myMessage
{
channelMessage: {
text: "#myMessage",
id: "1673966742636",
aadGroupId: "02bd9fd6-8f93-4758-87c3-1fb73740a315",
channelId: "19:d0bba23c2fc8413991125a43a54cc30e@thread.skype",
tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35",
sender: {
azureUser: {
oid: "48d31887-5fad-4d73-a9f5-3c356e68a038",
tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35"
},
emailAddress: "MeganB@onmicrosoft.com",
atlassianUser: {
accountId: "487428:as62sa3e-978f-460c-b954-c1c8783683a36"
}
},
webUrl: "https://teams.microsoft.com/l/message/19:d0bba23c2fc8413991125a43a54cc30e@thread.skype/1673966742636?tenantId=dcd219dd-bc68-4b9b-bf0b-4a33a796be35&groupId:02bd9fd6-8f93-4758-87c3-1fb73740a315"
}
}Teams bot personal message received
Fired when the Teams bot receives a personal message with the configured keyword.
Configurable data:
Regular expression the message text must match with
Example: When a team member sends a custom bot command, such as #create, to the bot, the automation rule creates a new issue in Jira.
You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.message.sender.emailAddress}} = MeganB@onmicrosoft.com
{
message: {
sender: {
emailAddress: "MeganB@onmicrosoft.com",
azureUser: {
oid: "48d31887-5fad-4d73-a9f5-3c356e68a038",
tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35"
},
azureBot: {
botId: "a59a53d0-f38c-4819-9bb8-ef0e1deb74c7",
displayName: "Smart Connect for Jira"
}
},
conversationId: "a:1_3Tlq0EX9C1wi8w_9SYpiCuHZdoiM4_lxfz0j1MLvhbahomSht3ESPrtDOQLTx6-YZVREXWpe3_5nh8tVMatdPQ5DrUSQgdI40BgQ_B_U44ZVBioUjkQ4ZjEHUiNOxPj",
id: "1673966464449",
tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35",
webUrl: "https://teams.microsoft.com/l/entity/6402af67-ce33-4686-bf28-b37e9e132c27/conversation"
}
}Outlook Email sent
Fired when a email was successfully sent in an Jira issue. The email information will be accessible in the following automation.
Configurable data:
Scope (Global or one or multiple Jira projects)
Example: When a team member sends an email from a Jira issue the issue will be transition to status “in progress” and a Start Date/Due Date will be added.
You can use the following data of the trigger wherever smart-values are supported with the {{webhookData}} annotation. For example: {{webhookData.email.subject}} = Test email
{
"email": {
"subject": "Test email",
"id": "AAkALgAAAAAAQYADEapmEc2byACqAC-EWg0AZwDJWVT8TUiUDJ59BP7K-gAFOSvkJejs",
"conversationId": "AAQkADAyY2Q0YjgyLWNmNTItNDgzNS04NGZmLWJjNDQwY2JkMTcwZQAQAGycDVCgFI1EkR3GMBAMOYQ=",
"sender": {
"emailAddress": {
"address": "MeganB@onmicrosoft.com",
"name": "Megan Bowen"
}
},
"body": {
"content": "<html><head><meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\"></head><body><p>This is a test email</p></body></html>",
"contentType": "html"
},
"bodyPreview": "This is a test email",
"toRecipients": [
{
"emailAddress": {
"address": "NestorW@onmicrosoft.com",
"name": "Nestor Wilke"
}
}
],
"ccRecipients": [
{
"emailAddress": {
"address": "PattiF@onmicrosoft.com",
"name": "Patti Fernandez"
}
}
],
"webLink": "https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAQYADEapmEc2byACqAC-EWg0AZwDJWVT8TUiUDJ59BP7K-gAFOSvkJejs&exvsurl=1&viewmodel=ReadMessageItem"
}
}