This feature is currently in an exploration stage, meaning we’ve released it early, to learn, how customers use it and how to improve it. Therefore, the documentation is still growing.

If you have any questions or are eager to share feedback, we’d be very happy to hear your thoughts.

Triggers are fired if a specific condition is met, e.g. “chat created” will be triggered for an issue, if a chat was created on this issue either via manual UI or automation “Create Teams chat”.

Teams chat created

Fired when a chat was successfully created in an Jira issue. The chat information will be accessible in the following automation.

Configurable data:

  • Scope (Global or one or multiple Jira projects)

Example: Similar to using the JSM comment functionality, an agent would want to stop the “time to first response” SLA once a Teams chat with the customer has been started. The trigger “Chat created” can move the issue into a different column which then stops the SLA.

You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.chat.topic}} = Example chat topic

{
  chat: {
      topic: 'Example chat topic',
      audience: 'internal',
      messages: [{
          id: '1673964391687',
          text: '<p>Example message text</p>',
          webUrl: 'null',
          sender: {
              emailAddress: 'MeganB@onmicrosoft.com',
              azureUser: {
                  oid: '48d31887-5fad-4d73-a9f5-3c356e68a038',
                  tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35'
              }
          }
      }],
      creator: {
          azureUser: {
              oid: '48d31887-5fad-4d73-a9f5-3c356e68a038',
              tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35',
          },
          emailAddress: '',
          atlassianUser: {
              accountId: '487428:as62sa3e-978f-460c-b954-c1c8783683a36',
          },
          azureBot: {
              botId: '',
              displayName: ''
          }
      },
      members: [{
          emailAddress: 'AdeleV@onmicrosoft.com',
          azureUser: {
              oid: '87d349ed-44d7-43e1-9a83-5f2406dee5bd',
              tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35'
          }
      }],
      createdDateTime: '2023-01-01T14:00:00.000Z',
      lastUpdatedDateTime: '2023-01-01T14:00:00.000Z',
  }
}
JSON

Teams conversation created

Fired when a conversation was successfully created in an issue. The conversation information will be accessible in the following automation steps.

Configurable data:

  • Scope (Global or one or multiple Jira projects)

You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.createdFrom}} = jira

{
  createdFrom: 'jira',
  channelMessage: {
      id: '1673966101252',
      aadGroupId: '02bd9fd6-8f93-4758-87c3-1fb73740a315',
      channelId: '19:d0bba23c2fc8413991125a43a54cc30e@thread.skype',
      tenantId: 'dcd219dd-bc68-4b9b-bf0b-4a33a796be35',
      webUrl: 'https://teams.microsoft.com/l/message/19:d0bba23c2fc8413991125a43a54cc30e@thread.skype/1673966101252?tenantId:dcd219dd-bc68-4b9b-bf0b-4a33a796be35&groupId:02bd9fd6-8f93-4758-87c3-1fb73740a315'
  }
}
JSON

Teams bot channel message received

Fired when the Teams bot receives a message with the configured keyword in a channel.

Configurable data:

  • Channels

  • Trigger on all messages, only linked replies, only on top-level messages or only on replies

  • Regular expression the message text must match with

Example: When a team member adds a custom bot command, e.g. #review to a Teams channel conversation the attached issue goes to a dedicated column, e.g. “review”. Team members don’t have to log in into Jira to move Jira issues.

You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.channelMessage.text}} = #myMessage

{
  channelMessage: {
      text: "#myMessage",
      id: "1673966742636",
      aadGroupId: "02bd9fd6-8f93-4758-87c3-1fb73740a315",
      channelId: "19:d0bba23c2fc8413991125a43a54cc30e@thread.skype",
      tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35",
      sender: {
          azureUser: {
              oid: "48d31887-5fad-4d73-a9f5-3c356e68a038",
              tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35"
          },
          emailAddress: "MeganB@onmicrosoft.com",
          atlassianUser: {
              accountId: "487428:as62sa3e-978f-460c-b954-c1c8783683a36"
          }
      },
      webUrl: "https://teams.microsoft.com/l/message/19:d0bba23c2fc8413991125a43a54cc30e@thread.skype/1673966742636?tenantId=dcd219dd-bc68-4b9b-bf0b-4a33a796be35&groupId:02bd9fd6-8f93-4758-87c3-1fb73740a315"
  }
}
CODE

Teams bot personal message received

Fired when the Teams bot receives a personal message with the configured keyword.

Configurable data:

Example: When a team member sends a custom bot command, such as #create, to the bot, the automation rule creates a new issue in Jira.

You can use the following data of the trigger wherever smart-values are supported with the{{webhookData}} annotation. For example: {{webhookData.message.sender.emailAddress}} = MeganB@onmicrosoft.com

{
  message: {
      sender: {
          emailAddress: "MeganB@onmicrosoft.com",
          azureUser: {
              oid: "48d31887-5fad-4d73-a9f5-3c356e68a038",
              tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35"
          },
          azureBot: {
              botId: "a59a53d0-f38c-4819-9bb8-ef0e1deb74c7",
              displayName: "Smart Connect for Jira"
          }
      },
      conversationId: "a:1_3Tlq0EX9C1wi8w_9SYpiCuHZdoiM4_lxfz0j1MLvhbahomSht3ESPrtDOQLTx6-YZVREXWpe3_5nh8tVMatdPQ5DrUSQgdI40BgQ_B_U44ZVBioUjkQ4ZjEHUiNOxPj",
      id: "1673966464449",
      tenantId: "dcd219dd-bc68-4b9b-bf0b-4a33a796be35",
      webUrl: "https://teams.microsoft.com/l/entity/6402af67-ce33-4686-bf28-b37e9e132c27/conversation"
  }
}
CODE