The email you received contains information you want to add to an existing Jira issue, but you dont remember which one it was? The app suggests an issue, but if you are looking for another one, simply use our advanced search (magnifying glass) and find the issue you were looking for.
Select an email you like to add to an existing issue → Go to ribbon (in Outlook) → Click on “Add to issue” → a new dialogue opens
Based on the content of the selected email, our app already provides/suggests an existing issue
If you know the issue to be added to → choose among Jira projects (drop down) or go with our app’s suggestion
If you do not know the issue to be added to → Click on magnifying glass → Choose among issue selection
Found the issue to be added to? → Click on the relevant checkbox → Hit the button “Add selected issue” → Click “Submit”. The email is now added to the issue
You find a comment in the email that the email has been added (and of course, the issue will appear in the sidebar, when searching for related issues)
Selected text COM ADD-IN
When using the COM add-in, you can also select a text in the email and add the selected text as a comment.
Service Desk features
When selecting a Service Desk issue, you can choose whether you want an external or internal comment. So the buttons change to ones from Jira: Share with customer and Comment internally.
In order to create new Jira issues based on email content in Outlook, the following set-up and configuration needs to done:
Step 1: Activate email feature in the admin settings JIRA ADMIN TO DO
Step 2: Decide on Outlook add-in (Office vs. COM add-in) MS 365 ADMIN TO DO
Step 3: Install the Outlook add-in MS 365 ADMIN TO DO or USER TO DO
Jira & Microsoft deployment
Jira Cloud, Server & Data Center
Microsoft 365 & MS Exchange