To set-up the Email feature of Microsoft 365 for Jira you have to take following steps.


Step 1: Activate email feature

JIRA ADMIN

As soon as Microsoft 365 for Jira has been installed, the Jira admin needs to activate the email feature to use Jira functionality in Outlook and vice versa.

🧭 Learn more about the activation of features here.


Step 2: Create application link (Jira Cloud only)

JIRA ADMIN

The application link is a secure way to connect your Jira Cloud instance with Outlook.

🧭 Follow the steps to create the application link.

For Jira Server/Data Center the link is created automatically.


Step 3: Install Outlook add-in

The email feature unfolds its full potential, when the right Outlook add-in is installed.
It is a prerequisite to use Jira features in your Outlook inbox.

🧭 Learn why you need the add-in (below)


Follow the steps below to install the right add-in:


Why Outlook add-in

Please note: Make sure to install the Outlook add-in to all those users, who work with emails a lot and want (and most probably need) to bring them to Jira. Otherwise, Jira user’s won’t be able to access emails in the issue in the first place.


Outlook add-in required

To access Jira features in Outlook and bring emails to Jira.

It is the Outlook add-in that enables Jira features in your Outlook inbox:


Outlook add-in not required

To only access Outlook features in Jira and see related emails in Jira.

Not every user in your team needs to necessarily install the Outlook add-in.

The following features can still be used without an add-in:


Feature configuration options

If you like, you can configure the email feature to a certain extent.

🧭 Check out the options!



Create Jira issues directly in Outlook


Search for related issues via sidebar


Put emails in a Jira context


Work with your emails in Jira

JIRA CLOUD ONLY SERVER COMING SOON


Only access Outlook features in Jira.

Not every user in your team needs to necessarily install the Outlook add-in. Users primarily working in Jira can also read and answer back on emails even if they haven’t installed the Outlook add-in in their inbox.


See issue-related emails

JIRA CLOUD ONLY SERVER COMING SOON


Start new or answer back on emails

JIRA CLOUD ONLY SERVER COMING SOON