Use your Jira Service Management portal in a custom tab in Microsoft Teams!
Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.
Access the customer portal app
Raise & create a support ticket
Check on ticket status in Teams
Check on ticket status in Jira
In order to create support tickets from MS Teams, the following set-up and configuration needs to done:
Step 1: Activate Teams feature in the admin settings JIRA ADMIN TO DO
Step 2: Install the Microsoft Teams app MS 365 ADMIN TO DO MICROSOFT TEAMS OWNER TO DO
Jira & Microsoft deployment
Jira Cloud, Jira Server & Data Center (Server needs to be publicly available)
Microsoft 365 & MS Exchange