Once the Jira admin has activated the Teams feature in the admin settings, you can view the related Teams panel in your Jira work item directly.
To access Jira features directly in Microsoft Teams, users must log in to Jira Cloud with their Microsoft account the first time they use the feature.
Please follow the steps below.
To start Teams conversations from Jira (chats/channel conversations), users must first log in to Jira Cloud with their Microsoft account during their initial setup (refer to: Login from Jira).
Login from Microsoft Teams
The login from Microsoft Teams is required, in order to access Jira features in Microsoft Teams e.g. to search for issues or to create new issues based chats / conversations.
Follow the steps outlined below.
Login from Microsoft Teams
Go to a channel of your choice and click on the “+” sign next to “type a message” (see green highlight).
Search for the Smart Connect app and click “sign in”.
Choose your hosting option
Select if you have Jira Cloud or DC.
A simple way to determine this is by looking at the web address you use to access Jira. If it ends with “atlassian.net”, you are using Jira Cloud.
If you’re not sure, click on the respective button and get help.
Allow connection
Click on “Login” to allow the integration to connect Jira with Microsoft Teams.
Accept access
Click on “Accept” to allow the Smart Connect app to do the following actions in order to provide you with all features of the Microsoft Teams integration.
Once you click on “Accept,” the screen will automatically refresh, taking you directly to the initial “search for issues” screen. You’re now all set to go! 🚀
Log out of Teams app/change Jira instance from Microsoft Teams
If you wish to switch your Jira instances (e.g. from your demo instance to your production site), you can easily do so by clicking on “Settings” of our Smart Connect app within MS Teams.
Please go to to any channel/chat and in the bottom action bar. Now right click on the button of Smart Connect for Jira and choose “Settings” (like seen in the screenshot). Now you can log out from the previous instance and login newly on your other Jira instance.
