In contrast to most Jira apps, Outlook Email for Jira needs to be installed in Outlook, as well. It is up to you to distribute the add-in to your users, so they can start using it in Outlook.

There are two different kinds of Outlook add-in for you to choose: Which one suits you best?

We would love to give you a simple, definitive answer to this question. But unfortunately, it depends. First, please choose if you are using Microsoft 365 or an Exchange onPremise server.

Microsoft 365

You have the choice how to use our add-in, depending on your individual requirements.

The COM add-in supports some features which are not supported with the Office add-in. If you do not need the features being available with the COM add-in, we strongly recommend using the Office add-in, since it’s much more lightweight.

If you need the features of the COM add-in, you basically can decide if:

  • You only want to use the COM add-in (only works on Windows)

  • You want to use both - COM add-in on Windows and Office add-in on iOS/Android/Web

If you want to use both, we recommend hiding the Office add-in in Windows, so you do not end up with too many buttons.

You can check the differences in the table below.

Get the Office add-in

Exchange onPremise

Depending on your exact Exchange version and Outlook client version, you may be able to use the Office add-in. We do not recommend this though, since we have customers who had issues get it running.

We recommend that you use the new COM add-in.

Get the COM add-in

Deployment options

Depending on which add-in you plan to use, there will be multiple options:

Deployment Office add-in

Deployment COM add-in

Feature Differences


COM add-in

Office add-in (from AppSource)

Create Issue

Add to Issue

View Issues

Supported platforms

Outlook for Windows 2010-2019

Outlook for Windows 2013-2019*

Outlook for Mac

Outlook for Web

Outlook for iOS / Android*

* see additional requirements

Support for text selection to new issue

This is currently technically not possible using the Office add-in. We are lobbying with Microsoft to make this possible in the future.

Show an icon for emails that have been attached to an issue

No dialog timeout

Supports connections to non-secure HTTP systems

No proxy required, independent from the Jira system

Works on all shared mailboxes