General settings
Our general settings offer the possibility to define features in more detail e.g. their appearance in Jira. Also you can add shared mailboxes to allow users to send emails from Jira on behalf of this mailbox to customers.
Learn more on the details and options below.
Appearance
JIRA ADMIN
In the settings tab “Appearance” it is possible for the Jira admin to define where exactly our feature should be accessible in the issue. There are three options from which two can be combined.
Check out the different options below.
By default, our app will appear prominently in the issue view and quick create area.
Issue content/view
The feature (here: MS Teams) will be available prominently at the top under “Apps” (see: MS Teams icon).
Quick create area
If this option is toggled on, the feature is available as a separate panel in Jira. Chat and conversations can be started with a click.
This setting can be combined with the option “Issue content”.
Activity tab
If the activity tab is chosen, the feature will be accessible right next to “Add Jira comment” right at the bottom of your Jira issue.
Service users
Work with service users
JIRA ADMIN OUTLOOK PERMISSIONS REQUIRED
Connect shared mailboxes to Jira and allow users to send emails on behalf of it when using the Email feature.
AI settings
JIRA ADMIN EXPERIMENTAL STAGE
Global AI settings
Within the general settings of Microsoft 365 for Jira, you can enable AI features. By activating AI features, this will allow certain processes to use AI to assist or change outcomes.
Available AI features
You can now use AI to summarize chats in a Jira comment. You will be able to customize more AI-powered features in the future.
Without AI, when you create a chat backup, keywords from the discussion can be added as an internal comment.
With AI features enabled, AI replaces the keywords comment posted to a topic with an AI summary of the chat (chat backups only, in the language of the chat).
If you're communicating through the Teams portal app in a JSM project, the chat summary is structured as ‘problem’, ‘steps to find solution’, ‘solution’.
Example of a chat summary comment via Teams portal app.
About the LLM
We use the following LLM: meta.llama3-1-8b-instruct-v1:0, hosted on AWS Bedrock, located in the US (us-west-2 (Oregon)). No data is shared with the LLM, persisted or distributed elsewhere.
Learn more about the functionality here: AI functionality.
Technical settings
JIRA ADMIN
Bug reporting via Sentry: Sentry is a monitoring tool used to track errors and performance issues in apps. It captures technical details helping developers identify and resolve issues faster. Sentry also sends real-time alerts for critical errors, streamlining bug tracking and resolution.
You can disable this technical feature for your instance by clicking the toggle.