Share, read and send emails or whole email conversations in your Jira issue. Enable your team to access Outlook information and stay in the loop: future replies will be automatically shown in Jira, too.
Start a new email
You can start a new email via the following options:
A. Send Mail action button (most common way)
To send a new email from within Jira you can do so via our “Send Mail” action button right in your Jira issue (upper bar).
B. Share Email action button
Alternatively, you can open the menu in your Jira issue (right hand corner) and start a new email right there (see issue sidebar).
C. Related emails panel area
Usually, when opening the issue, the related emails panel will appear automatically. If hided, you can open the panel via the menu. If there are not emails shared until then, you can start a new email conversation if desired via the “Send an email” button.
By clicking on a button → a new window / dialogue opens → Compose an email just like you would in Outlook (it is actually the same interface you’re used to)
You can CC colleagues and add issue details, too.
When finished → Click on “Send”.
See issue-related emails
Right after sending out the email → Jira will refresh automatically → the email will appear in the “related emails panel” in your issue (as defined in the sharing options).
Answer back on emails
If the whole email conversation was shared (see sharing options), previous emails in the conversation as well as new replies will be visible in the issue.
Otherwise only the original email will be shown.
You can take certain actions on a related email, depending, if you are a recipient (To or CC):
Reply all: Reply to all involved persons in the email conversation.
Reply: Only available, if you are a recipient of the email.
Open in Outlook: Only available, if you are a recipient of the email.
In order to send emails from within Jira, the following set-up and configuration needs to done:
Step 1: Activate email feature in the admin settings JIRA ADMIN TO DO
The installation of the Outlook add-in is not required.
Jira & Microsoft deployment
Jira Cloud, Jira Server (Server needs to be publicly available)
Microsoft 365 (the sharing feature requires MS 365 log-in)
Further information as well as the technical reference on shared office items can be found here:
Detailed explanation of the possible sharing options can be found here: