To set-up the Teams feature of Microsoft 365 for Jira you have to take following steps.


Step 1: Activate Teams feature

JIRA ADMIN

As soon as Microsoft 365 for Jira has been installed, the Jira admin needs to activate the Teams feature to use Jira functionality in Microsoft Teams and vice versa.

🧭 Learn more about the activation of features


Step 2: Install Microsoft Teams app

The Teams feature only unfold its full potential, when the Microsoft Teams app is installed.
It is a prerequisite to use Jira features in Microsoft Teams.

🧭 Learn more about the Microsoft Teams app

Follow the steps to start the installation right away:

Install the Microsoft Teams app (either MS 365 ADMIN or MS TEAMS OWNER)


Install the Microsoft Teams app for Jira Server/Data Center

If you’re using Jira Server or Data Center there are some special steps to follow.


Step 3: Set-up the customer portal

Allow your internal customers to raise support tickets right from Microsoft Teams.

🧭 Configure the customer portal (either MS 365 ADMIN or MS TEAMS OWNER)


Why Microsoft Teams app

Installing the Microsoft Teams app is a prerequisite for Microsoft 365 for Jira when activating the Teams feature.


Microsoft Teams app required

To access Jira features in Teams and start MS Teams channel conversations in Jira.

It is the Teams app that enables Jira features in Microsoft Teams:


Microsoft Teams app not required

To only start MS Teams chats in Jira.

The following feature can still be used without the Teams app:


Feature configuration options

If you like, you can configure the Teams feature to a certain extent.

🧭 Check out the options!