Unable to search for issues in Outlook add-in "add to issue"

When trying to search for Jira issues using the Outlook add-in “add to issue” functionality you don’t see any issues and can’t search for any. The add-in will behave as if there are none:

Reason

Atlassian deprecated several APIs we used to find issues. Read more in the changelog: Atlassian developer changelog.

We implemented a new lookup path for issues in both Office and COM add-ins. However, some customers may still experience issues with the COM add-in.

We no longer provide automatic updates for the COM add-in since we announced its deprecation. Learn more about the COM add-in deprecation here: Why will the COM add-in be deprecated in January 2026 and what does that mean? - Microsoft 365 for Jira - Confluence

Solution

Use the following link to update the COM add-in to the newest version. This version supports issue search using the new endpoint: https://go.yasoon.com/products/oefj/dl_latest

Install the newest version; you do not need to uninstall the old one.