Teams: I use Asset fields, how can they be displayed in the Customer Portal app?

Assets was originally a separate app acquired by Atlassian and later integrated into Jira. Some technical hurdles remain, preventing us from retrieving Asset information via known APIs. We implemented a workaround to display Asset fields.

You can enable this using the “Native portal look & feel” setting in our Customer Portal app

After activating the setting, assets appear within your requests.

If you like to know more about how to create an API token as a user or creating a service account in Jira, see: Teams portal app: How can I create an API token to enable Asset field support?

See our support doc to learn more about portal settings: Teams-Portal-Settings